Last Updated: August 2026
Last Updated: August 2026
Sandbox Educare Private Limited (trading as Sandbox Daycare & Preschool)
GSTIN: 06ABPCS0778L1ZN
Registered address: K6, K Block, South City 1, Sector 41, Gurgaon 122001
Sandbox Educare Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, sign in to our parent app, or use our services.
It is issued under the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices) Rules, 2011.
- Parent/guardian names, contact information (phone, email, address)
- Child information (name, age, date of birth, health information)
- Emergency contact details
- Payment information (processed securely through third-party providers)
- Website analytics (pages visited, time spent, browser type)
- IP address and device information
- Cookies and similar tracking technologies
We use collected information to:
- Provide daycare and preschool services
- Communicate with parents about their child's progress
- Process enrollments and payments
- Send important updates and announcements
- Improve our services and website experience
- Comply with legal and regulatory requirements
We do not sell your personal information. We may share information with:
- Staff members (for educational and care purposes only)
- Emergency services (when necessary for child safety)
- Legal authorities (when required by law)
- Service providers (payment processors, website hosting) under strict confidentiality agreements
We implement appropriate security measures to protect your information, including:
- Secure servers and encrypted connections
- Access controls and staff training
- Regular security audits
- Physical security at our premises
Under Indian data protection laws, you have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for non-essential processing
- Lodge complaints with appropriate authorities
We only collect information about children with explicit parental consent. We comply with all applicable child protection laws and regulations.
If you choose to sign in with a Google account, Google tells us only your name,
email address and profile picture, so that we can identify you. We never receive
your Google password. Where we connect to Google services on your instruction —
for example to sync a document you have asked us to sync — we use only the
narrowest permission that task needs, we use that data only to provide the
feature you asked for, and we never sell it or use it for advertising. You can
disconnect the connection at any time from your Google account.
If you message us on WhatsApp, we receive your phone number, your WhatsApp
profile name and the messages you send, delivered to us through Meta's WhatsApp
Business Platform. We use them to answer you and to provide the services you
ask about. Delivery receipts (sent, delivered, read) are processed so we know
whether our reply reached you.
Some replies may be composed by our automated assistant; you can always reach a
person by asking, or by calling +919211242662.
We send you marketing or non-service messages on WhatsApp only if you have
opted in, and you can stop them at any time by replying STOP or by telling any
member of staff. Stopping marketing messages never affects messages about your
child's care. Messages are stored on our secure systems; Meta processes them in
transit under its own terms. To have your WhatsApp message history with us
deleted, see our Data Deletion page.
We measure how this website and our app are used so we can improve them, and so
we know which of our own announcements actually reach families.
Analytics. We use Google Analytics 4. It sets its own cookies on this site
and records ordinary usage — pages viewed, how you arrived, roughly where in the
world you are, and interactions such as scrolling or following a link away. We
never send your name, email address or phone number to it, and we never send
anything at all about a child.
Advertising. If we advertise, we may use Google Ads and Meta (Facebook and
Instagram) to show those advertisements and to understand which of them led to
an enquiry. Where an enquiry is matched back to an advertisement, that matching
uses a one-way encrypted form of an email address or phone number — never the
address or number itself, and never a child's details.
Your choice, and what it changes. You may ask us not to use your details for
advertising matching or promotional follow-up. We will still count the enquiry
itself — we simply stop connecting it to you. Ask at
team@sandboxplay.in, tell any member of staff, or reply STOP to any
marketing message. Analytics can be limited in your browser at any time through
its own cookie settings, and Google offers an opt-out add-on for Analytics.
Deletion. A request to delete your data removes it from these systems too,
and stops anything further being sent about you. See our Data Deletion page.
For privacy-related questions or requests:
- Email: team@sandboxplay.in
- Phone: +919211242662
- Address: K6, K Block, South City 1, Sector 41, Gurgaon 122001
Questions, complaints or requests about your data, our services or a payment
are answered by our Grievance Officer:
- Email: grievance@sandboxplay.in
- Phone: +919211242662
- Address: K6, K Block, South City 1, Sector 41, Gurgaon 122001
We acknowledge every grievance within 48 hours and aim to resolve it within 30
days, as required under the Digital Personal Data Protection Act, 2023.
This policy may be updated periodically. Significant changes will be communicated to enrolled families.