Last Updated: August 2026
Last Updated: August 2026
Sandbox Educare Private Limited (trading as Sandbox Daycare & Preschool)
GSTIN: 06ABPCS0778L1ZN
Registered address: K6, K Block, South City 1, Sector 41, Gurgaon 122001
Fees paid to Sandbox Educare Private Limited are not refundable. Please read this before you pay.
We provide childcare and education at our centre. No physical goods are sold, dispatched or delivered, so this policy covers fees only.
- Admission and registration fees are one-time and non-refundable.
- Monthly and term fees are charged in advance for a place that is held for your child, and are non-refundable — including for absences, holidays, closure days, illness, or withdrawal part-way through a paid period.
- This applies from the first payment onward. There is no trial period and no first-month exception.
A place at the centre is reserved for your child alone: staffing, ratios and materials are committed for the period you have paid for, whether or not your child attends. That is what the fee buys, and it is why it is not returned.
- You may withdraw at any time by giving 30 days' written notice by email to team@sandboxplay.in.
- Fees already paid are not refunded, and fees falling due within the notice period remain payable.
- We may end an enrolment on the same 30 days' notice, or immediately in the circumstances set out in our Terms & Conditions.
A security deposit, where one has been collected, is not a fee — it is money we hold, not money we have earned. It is returned on withdrawal, less any unpaid dues or the cost of damage beyond ordinary wear, within 30 days of the last day of attendance and to the account it came from.
A payment taken twice, or taken for a period already paid, is returned in full. This is a correction, not a cancellation, and nothing above limits it.
- Write to team@sandboxplay.in and we will confirm within 48 hours.
- Approved returns are initiated within 7 working days, to the original payment method. Your bank may take a further 5–7 working days to credit it. We charge nothing to process one.
- If money leaves your account but the payment shows as failed, your bank normally reverses it within 5–7 working days. If it does not, contact us and we will trace it with the payment provider.
Questions, complaints or requests about your data, our services or a payment
are answered by our Grievance Officer:
- Email: grievance@sandboxplay.in
- Phone: +919211242662
- Address: K6, K Block, South City 1, Sector 41, Gurgaon 122001
We acknowledge every grievance within 48 hours and aim to resolve it within 30
days, as required under the Digital Personal Data Protection Act, 2023.